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FAQ

What are the ingredients of Naked Gem Skincare? 

We only use natural, vegan and organic ingredients in all of our products. You can see the hero ingredients of each product in the link below.

https://nakedgemskincare.com/pages/our-key-ingredients 

Which products should I use for my skin type? 

Because Naked Gem Skincare's formulations are made of native plant extracts, fruit extracts and essential oils, all products are very gentle and suitable across a wide range of skin types. Our current range consists of 5 products and they can be used for ALL SKIN TYPES while some of them can be beneficial for the following:  

Especially great for Oily/Sensitive Skin

Especially great for Dry/Dehydrated Skin

Especially great for Mature Skin

Especially great for Dull/Stressed Skin

As everyone's skin is different, you may wish to do a small test first to see if the product feels comfortable on your skin. We also invite you to browse all our skincare products including bundles and gift cards online. 

Are Naked Gem Skincare products chemical free? 

Yes, all of our products are chemical-free. They're free of preservatives, parabens and synthetics. They're also made in small batches for freshness. 

How can I find the expiry date of Naked Gem Skincare products?

All Naked Gem Skincare products should be used within 6 months after opening. There is a little icon on the side of the labels which indicates 6 months with a jar. As a general rule, our products can be kept for12 months when unopened and kept in a cool, dry place. 

What is your delivery timeframe? 

We use Australia Post for local and international deliveries. For local deliveries, there are two modes of delivery - Standard and Express. For international deliveries, there are three delivery modes you can choose from depending on your destination - Courier, Standard and Express. Please note that some destinations do not offer courier or express delivery modes. 

Please refer to our shipping policy for detailed information on delivery times.

Do you ship overseas? 

Yes, we ship worldwide. For detailed information, please have a look at our shipping policy

Is Naked Gem Skincare's packaging recyclable? 

Yes, our packaging is 100% recyclable including the caps. 

Can I return/exchange the products? 

Absolutely! You can return the products within 14 days from the date of purchase if you decide to change your mind and if the products are in its original conditions or exchange if the product is damaged.

Please refer to our refund policy for details.